There are a number of different assignments, tasks and duties for reservation ticket agents. Jobs of this type require dedicated and qualified candidates who are very detail- oriented. You must also have at least basic computer and telephone skills. In many cases, having training in hospitality and travel and tourism programs will be required.
These reservation ticket agent jobs require that candidates be prepared to provide travelers and guests with useful tips and information about their trip and travel arrangements. These workers must possess knowledge about travel routes, schedules and prices. They must be capable of communicating this information and recording data correctly into computer network systems and be able to use software programs in an efficient manner.
The people that perform the duties of a reservation or transportation ticket agent must be patient and know how to deal with the public in a professional way. People who have customer service experience will find this past experience helpful to them if they are hired for one of these ticket agent vacancies.
A large number of these ticket agent jobs are located in airport terminals. There are also positions at ticket kiosks and desks, found at malls or other large shopping areas. Ticket agents are also found at train depots or bus stations, and you can always apply for one of these openings.
Today, thanks to the internet and the advent of online reservations, the job market is changing. Today reservation ticket agent jobs are becoming a popular choice for people who are looking for a ''work at home'' position. To many people the idea of handling some of the more routine ticket agent’s duties at home is appealing and convenient.
A high school diploma or a GED or high school equivalency certificate is the only educational requirement that is required in order to be considered for a reservation ticket agent job. Job competition is tough and many of the people who are vying for these ticket agents positions are equipped with past experience within the travel industry.
Others who apply for jobs as ticket agents will have a background involving customer support or prior sales experience. One of the ways to boost your chance for qualifying for reservation ticket agent jobs is to enroll in one of the online or campus courses that offer a degree or diploma in hospitality or travel management.
With new and more efficient technology, the use of kiosk ticket machines has deftly maneuvered many jobs away from many workers, but there are still many positions that need qualified candidates. Many people come to agencies or place calls to online centers and they require actual human assistance by ticket agents who can handle this fast paced and challenging job.
Employment for many reservation agents can be obtained with large hotel groups or with many of the different airlines. Travelers and businessmen often need the assistance of well trained reservation agents in order to get their entire trip details correctly handled. Some people still do not use touch tone phones or even computers and this means that they will need the help of an actual person to assist them with confirming their reservations and itineraries.
Employment for many ticket agents is still possible anywhere travelers are purchasing fares. Some of the largest airlines have reservation ticket agent jobs in many countries and these ticket agents can transfer to another location when there is an available opening. These reservation ticket agent jobs demand that a candidate be knowledgeable about selling tickets, assigning seats to passengers and checking baggage. The agents must be familiar and up to date on the latest rules and any changes so that the travelers are not unduly delayed on their trips. These jobs also include duties that include answering travelers’ questions, giving directions, examining passports and visas and even assisting when needed to help with special travel arrangements or assignments. They may even be required to help assist passengers with disabilities obtain proper seating and transportation requests.
Other ticket agents are assigned to specific jobs and these are more commonly known as gate or station agents. These people also work in airport terminals, and they have more specific jobs which include assisting passengers with the actual boarding process. These workers direct passengers to the correct boarding areas, check tickets and seat assignments, make boarding announcements. These people may also be called upon to help young, elderly, or disabled passengers when they board or disembark by providing wheelchair assistance or escort needs.
One of the more popular ''work at home'' jobs that are now becoming highly sought is the referring travel agent or travel clerk position. At present most official travel clerks are employed by membership organizations like the well known AAA. These positions are sometimes referred to as member services counselor openings or, travel counselor slots or even advertised as a referral travel agent opening. Within the member group, they plan trips and itineraries for qualified club members who request this service. These positions require a great deal of knowledge about the travel industry and how to structure trips and reservations.
You can learn how to perform these duties through educational courses that are offered online in travel management and tourism. There are even classes that you can take that will lead you through what you need to know to become a qualified travel agent.
Work for ticket agents and reservation ticket agents is often repetitive and it can be very stressful. It is never boring in any case. Agents are often under stringent time constraints and many must be able to meet quotas on the number of calls answered or reservations made. Reservation ticket agents may come in contact with difficult or angry customers and they will need to know how to deal with these situations in a calm and professional manner.
There are also many bonuses to be had in this field. You can often receive discounts on your own travel. Some of the best places to find employment are with the airlines if you want to work as a reservation ticket agent. You will learn all about the travel industry. You will also have a career that can pay $25,000 dollars a year and up for qualified persons. There is the bonus of also having a job that can be handled at home in many instances. Ticket agents and reservation agents who perform their jobs well and learn the industry can also find themselves in line for raises in pay and advancement in their company.
