HR Call Center Representative- LOUISVILLE KY

Profile

Description

The HR Call Center Representative 3 provides centralized human resource services spanning payroll, benefits and other transactions. The HR Call Center Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

This role is work at home Kentucky/IN. The candidate selected for offer should be within driving proximity to the Humana office in Louisville, KY. This is required if needed for engaging in an office settings.

Responsibilities

The HR Call Center Representative 3 ensures efficiency of service center operations, technology and transaction processes. Establishes standards and procedures for handling employee questions, transactions and administration of human resource programs. Coordinates services with the human resource information systems, human resource program managers and technology specialists. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

The ideal candidate for this role will be able to :

Collaborate

Think independently

Apply solutions in a fast paced environment

Be held to a high level of discretionary measures

Respond both written and verbally

Respond in a timely manner

Apply intermediate math skills

Required Qualifications

Minimum 1 year of inbound call center experience

Demonstrated ability to provide excellent customer service while multitasking

Schedule will be 9:35 a.m. - 6:05 p.m. after training

This role is work at home Kentucky/IN. The candidate selected for offer should be within driving proximity to the Humana office in Louisville, KY. This is required if needed for engaging in an office settings.

Preferred Qualifications

Associate's or Bachelor's degree in HR or a related field

Experience using web-based human resource management systems - Workday

Previous HR or HR Call Center experience

Bilingual in Spanish - must have the ability to effectively converse in Spanish while entering information into systems in English

Interview Format :

Video Interviews: As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor.

As a work at home (WAH) position, Humana will be deploying virtual and video technologies for all hiring activities. Requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Humana vaccine policy:

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health screening questionnaire.

Please note: Some areas of our business, such as the Primary Care Organization including CenterWell, Conviva, Kindred at Home, onehome, SeniorBridge, Neighborhood Centers, Pharmacy Distribution Centers and others, may be required to adhere to federal, state or local or additional workplace guidelines.

Work-At-Home Requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. Satellite and Wireless Internet service is NOT allowed for this role. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com