Employee Assistance Program Worklife Analyst

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Job Description

Fully Remote. Work from home anywhere in the U.S.

Shift Monday – Friday 11:30am - 8:00pm EST

The WorkLife Consultant (WLC), also known as Analyst EAP WorkLife, is part of the RFL WorkLife Team and provides consultation, assessment and resource referrals to a variety of customers for a variety of needs including elder/adult care, child care, and basic/everyday needs. The WLC is responsible for providing Worklife consultation and informational services to members and plan sponsors. The most frequent requests received are for elder/adult care, basic/everyday needs, and mental health. The WLC assesses needs, proposes options and researches/screens potential community service providers to meet the assessed needs. Locates/provides resource referrals and coaches individuals on how to use resources to handle various life situations. Appropriately documents member interactions and research/case fulfillment in the system. Works in a call center environment and completes outbound phone calls and research in between taking calls from the inbound queue. Not all calls will be research/referral oriented. Some calls may be more administrative or customer service oriented. Additional responsibilities assigned based on business need.

Pay Range

The typical pay range for this role is:

Minimum: 19.50

Maximum: 40.10

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

Required Qualifications

- 1 years experience locating and referring to community resources specifically for the elderly and or adults with disabilities

- 1 years experience in social work, social services or related field (ex. case management, discharge planning)

- 1 years experience with doing assessments specifically with the elderly and or adults with disabilities

Preferred Qualifications

- Spanish speaking

- Strong Computer and communication skills

- Ability to work in a fast paced, team-oriented telephonic call center environment.

- Experience working in call center environment

Education

- Bachelors degree in social work/social services field required

- Masters degree in Social Work preferred

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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Company info

CVS Health.
Website : https://www.cvshealth.com