Care Management Support Assistant 2- WAH KY or WAH IN

Profile

Description

The Care Management Support Assistant 2 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Care Management Support Assistant 2 Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Typical responsibilities of a Care Management Support Assistant (but not limited to):

This may include answering inbound calls, speaking with members, facilities and providers

Collaborating with facilities for discharge dates and dispositions

Supportive/administrative tasks to support peers

Additional Job Description

Required Qualifications

High School Diploma

1 year or more of administrative, healthcare or customer service support experience

Comprehensive knowledge of Microsoft Word, Excel and Outlook, with the ability to type and enter data accurately, as well as the ability to quickly learn new systems

Excellent verbal and listening communication skills

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required

Preferred Qualifications

Associate's Degree

Previous inbound call center or related customer service experience

Healthcare experience

Additional Information

Hours for this role are: Monday-Friday 8am-5pm EST

This may include answering inbound calls, speaking with members, facilities and providers.

As part of our hiring process for this opportunity, we will be using an interviewing technology called Montage Text/Voice Messaging to enhance our hiring and decision-making ability. This allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected to move forward, you will receive a text correspondence inviting you to participate in a Text Message screen. You should anticipate this interview to take about 5 to 10 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to the next round of interviews.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com