Call Center Representative - Remote

Profile

Description

Responsibilities

The Medicare Call Center Representative will assist members in a fast-paced inbound call center environment. You will be responsible for:

Processing enrollments, claims, and other related tasks.

All associates must meet established performance metrics including quality, compliance, production standards, and attendance.

Educating members and providing appropriate solutions and alternatives regarding plan benefit

The start date for this position will be January 11, 2021.

Required Qualifications

High School Diploma or equivalent.

2 years of customer service experience.

Fluency in computer navigation, email, chats, efficient typing skills, and toggling across multiple databases while engaging with the caller.

Must be available to work any shift between the hours of 8:00am to 8:00pm in your respective time zone (Monday-Friday). Overtime may be mandatory based on business needs to include weekends. We strive to provide a minimum of a week advance notice if you need to work OT hours.

Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M

Preferred Qualifications

College degree (Associate's or Bachelor's)

Call Center & Healthcare experience highly preferred

Additional Information

Benefit package that starts your 1st day of employment

Robust 401k plan through Charles Schwab.

Eligibility for associate wellness and rewards program

Opportunity to learn the industry and build professional career

Tuition Reimbursement & Student Loan Refinancing

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com