2251748BR - Inbound Call Center Representative Rx Records - RI

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Job Description

CVS Health Prescription Records team serves as the sole managing interface for CVS Retails' legal, subpoena, regulatory, attorney, patient and third-party record demands for patient and prescriber prescription records. This position will handle incoming customer inquiries by phone, fax and email in a contact center environment. Data processing of these requests while ensuring the accuracy of details provided, along with incorporating Protected Health Information, Personally Identifiable Information, to satisfy regulatory demands and subpoena demands in accordance with state and federal HIPAA/Privacy requirements.

Pay Range

The typical pay range for this role is:

Minimum: 17.00

Maximum: 27.90

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

-1 to 2 years of experience working with sensitive information and or HIPAA, or

-1 to 2 years of experience working in a Call Center environment where a high degree of accuracy and attention to detail are required.

-Ability to work with a high volume, production oriented, time sensitive Call Center environment.

-Must maintain the strictest level of confidentiality when dealing with confidential information and Protected Health Information at all levels.

-Strong organization skills, ability to multi-task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines.

-Must be able to function well in a professional team environment.

-Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook and the ability to master other related department applications.

-Ability to handle inquiries, and exercise good judgment and apply critical thinking skills to solve problems.

Preferred Qualifications

-BS degree or equivalent work experience.

-Customer Service experience.

-Prior Patient Prescription Records experience.

-Legal or paralegal experience.

Education

- High School diploma or equivalent experience required.

- Associates degree or equivalent certificate is preferred.

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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Company info

CVS Health.
Website : https://www.cvshealth.com