Inbound customer service US Process/ night shifts

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Inbound customer service US Process/ night shifts
its a full-time job.
40 hours per week.
We Need Full-time availability
Evening and Night shifts only.
Rotational shifts.
Good Command over English.
Freshers can also apply.
Essential Functions/Core Responsibilities:
Assist customers with questions and problems; research and provide a resolution
Troubleshoot issues
Solve problems that may be unstructured and require use of conceptual thinking
Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs)
Listen attentively to customer needs and concerns; demonstrate empathy and build rapport
Prepare complete and accurate work, including appropriately notating accounts, as required
Participate in activities designed to improve the customer service experience and business performance.
System Requirements:
Wired [login to view URL] 5MBPS
Windows-based computer or Laptop.
USB Headset.
The successful candidate will be paid Rs 20,000/- Monthly
Salary will be paid Biweekly.
Skills:
English (US)
, Customer Service
, Customer Support
, Phone Support
, Telephone Handling

Company info

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