Call Center Agents

Profile

Direct Hire Call Center Agents for growing Healthcare industry! Must live near Aurora for return to office in January. Between 1-3 years call center experience, no weekends or evenings! Excellent benefits start at 30 days. Immediate hire, interview process moving quickly! $35K with monthly bonus!
Job Duties:
Outbound calling on assigned warm and new potential leads
Set of qualified appointments for the assigned line of business using scripting guide for the different types of leads
Collect, record, and accurately maintain pertinent consumer information, and ensure the accurate input of that data into specified Customer Relationship Management (CRM) system
Answer return inbound calls as needed after initial outbound contact
Maintain quality service by following organizational standard operating procedures
Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
Take inbound call overflow as needed to maintain overall Contact Center client service levels
Job Requirements:
1 – 3 years of established inside sales and Contact Center experience
Able to commute to Aurora every day once back in office
HS Diploma
Willingness to make contact and build rapport on the phone on a highly consistent basis
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Company info

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