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... via recordings and observations utilizing call monitoring systems; delivers timely feedback ... standards.Collaborates with training group and Call Center Operations Management in monitoring consultant ... team schedule adherence, attendance,..
Description Responsibilities The Medicare Call Center Representative will assist members in ... members in a fast-paced inbound call center environment. You will be responsible ... established performance metrics including quality,..
... The Director of the National Call Center/evendor channel is responsible and accountable ... In addition, the Leader of Call Center/evendors will Collaborate with SVP of ... stakeholders to create..
... proprietary exchange technology and Tampa-based call center operations, HPO assists health plans ... cost effective basis. The Manager, Call Center Services will have overall responsibility ... Agreements (SLA’s) within..
Job Information Humana Compliance (UM) Coordinator 2 in Bridgeport ... in Bridgeport Connecticut Description The Compliance (UM) Coordinator 2 conducts and ... Coordinator 2 conducts and summarizes compliance audits. The..
Job Information Humana Supervisor, UM Administration-Remote in Bridgeport Connecticut Description The Supervisor, UM Administration contributes to administration of utilization management. The Supervisor, UM Administration works within thorough, prescribed guidelines and procedures; ..
... sales agents in our Tampa call center. Primary Responsibilities: Manage a team ... and time reporting to ensure compliance Perform related job duties as ... sales agents Experience in..
Description The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, ..
Description The UM Compliance Letters Specialist/Coordinator 2 contributes to ... of utilization management in the Compliance department. The UM Administration Coordinator ... Humana. Join Us! The UM Compliance Letters Specialist/Coordinator..