THE LARGEST COLLECTION OF CALL CENTER JOBS ON EARTH
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... Summary/Scope The Customer Care Quality Analyst supports the delivery of world ... contacting the BMS Customer Care Center. This position will ensure appropriate ... Requirements Bachelor’s degree preferred Previous..
... medium, and enterprise businesses.Manager – Call Center AnalyticsThe Call Center Analytics Manager is responsible for ... their remit.Reporting to the Director, Call Center, the role acts as a .....
... business intelligence solutions (reporting tools, data repositories, integration with Tibco Spotfire ... queries upon request for adhoc data requestsPresenting information through reports and ... and complex queries from transactional..
... Humana National Sales Executive - Call Center / E-Vendor Partner Channel - ... The National Sales Executive - Call Center / E-Vendor Partner Channel develops ... The National Sales..
... a Workforce Management Real-Time Adherence Analyst who is interested in being ... looking for a Real Time Analyst (RTA) to be responsible for ... the real-time performance of our..
... time. This role analyzes service data to provide recommendations that reduce ... experience. This position works with data from varying sources and business ... position spans from pulling/manipulating raw..
... for the West Division Sales Call Center channel. You will work cross-functionally ... able to extract and validate data, build complex models and analyses, ... all aspects of projects,..
... requires a strong information-services and call-center manager with outstanding organizational skills ... or changing services based on data analysis. Assisting project managers in ... development efforts related to contact..
... and Spanish The Remote - Call Quality Professional 1 monitors and ... issues and performance measures. The Call Quality Professional 1 work assignments ... and of moderate complexity. The..
Director of Contact Center Operations (DCCO) - This is ... operations of a hybrid Contact Center. In this role, your job ... the management of all Contact Center staff and..
... Position Purpose: The Services Workforce Analyst is responsible for cadenced planning ... work in a multi-site contact center-style organization to include, but not ... expected to build capability for..
... Real Time AnalystThe Real Time Analyst is responsible for ensuring daily ... staffing allocation and availability of call center staff in order to achieve ... required staffing levels by..
The Contact Center Manager is responsible for developing ... and patient satisfaction. The Contact Center Manager will develop, measure and ... performance to positively affect the Call Center environment and..
