Call Center Workforce Management Jobs in Deerfield Beach

Description The Director, Scheduling Call Center Operations represents the company by ... frontline manager) Onboarding, training, and management of call center agents through frontline managers Collaborates ... Accountable for: Overall..

... provide feedback to agents, complete call audits, chat support, time amendments, ... adjustments to curriculum, work with workforce management to ensure that the agents ... Production Leads fall under..

... (YHA) is a Humana-owned Healthcare Management Company dedicated to improving clinical ... Humana's Health Assessment Program. The call center is responsible for scheduling IHWAs ... with qualifying Humana members...

Director of Contact Center Operations (DCCO) - This is ... food service, logistics and travel management consulting. to simplify and streamline ... operations of a hybrid Contact Center. In this..

Description The Workforce Management Professional 2 applies and integrates ... strategic and operational insights for workforce decision-making (e.g., staffing, learning and ... staffing, learning and development, talent management, diversity and..

... (YHA) is a Humana-owned Healthcare Management Company dedicated to improving clinical ... Humana's Health Assessment Program. The call center is responsible for scheduling IHWAs ... with qualifying Humana members...