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... average availability, talk time and call volume.Our clients have questions! Be ... of customer service experience or call center experience.Ability to prioritize work flow ... Office Suite.Experience working in..
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... voice applications, chatbots and various call center technology tools that are integrated ... to the team, peers, and management. Provides architectural guidance to the ... and automation. Deliver IVR..
Description The Workforce Management Professional 2 applies and integrates ... strategic and operational insights for workforce decision-making (e.g., staffing, learning and ... staffing, learning and development, talent management, diversity and..
