THE LARGEST COLLECTION OF CALL CENTER JOBS ON EARTH
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... Candidate will serve as a Enterprise Help Desk analyst responsible for ... and resolution with a 1st call resolution rate >62% in a ... and 3-5 years proven IT..
Description The Contact Center Journey Product Owner enhances the ... impact our associates. The Contact Center Journey Product Owner works on ... Owner to shape Humana's Contact Center Associate Technology..
... performance and collaboration across the enterprise with the goal of ensuring ... Softphone and CECP (Consumer Experience Center Platform) applications. Drives department's test ... an in-depth understanding of how..
Description The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, ..
... requires a solid understanding of Call Center Operations and is focused on ... the long-term strategy of the Call Center. Responsibilities: Lead a team of ... Responsibilities: Lead a..
