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Job Information Humana Consumer Experience Lead-Remote in US in Memphis Tennessee Description The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works on problems ..
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... within team. Implements and reviews Call Center policies and procedures; makes recommendations ... for revisions. Tracks and manages Call Center key performance indicators (KPIs) to ... team of calls..
Description The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, ..
