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NCDIT-692872 The User Support Technician II (Service Technician II) is an essential role on the Service Desk, as it is dedicated to handling advanced troubleshooting for state and local employees, private ..
NCDIT-698496 Service Support Analyst. Typical Experience: 12-36 months REQUIRED/DESIRED SKILLS Skills Required/ Desired Experience Experience providing excellent customer service skills using ITIL methodology Required 2 Years Experience working in a call ..
Description The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, ..
