Call Center Associate Jobs description
Call Center Associate Job OpeningThe job of a call center associate demands excellent communication skills. Since the associate would be interacting with the customers directly, a pleasing telephone personality and impeccable telephone etiquette are desired.
The primary responsibility of a call center associate is to respond to routine telephone inquires about the company's products and services. Usually, standard scripts and procedures are provided to the associate in order to make the job easier for him/her.
A call center associate is expected to answer a customer's call (inquiry/complaint), gather information from the caller, investigate the issue, and communicate options for resolution. In the case of nonroutine inquiries and complaints, the associate is usually expected to transfer the call to a senior.
The educational requirements for the position of a call center associate are not very stringent, and in most companies, a high school diploma or equivalent suffices. However, a working knowledge of computers and good problem solving skills are a must for a call center associate position.
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