Technical Support Jobs description
The various technical support job openings in a call center environment include positions like technical support representative, technical support associate, technical support engineer, technical support assistant, technical support executive and technical support manager. The typical duties of a technical support professional include handling incoming calls from customers, understanding their technical problems, looking into details of the problem, finding out segments with errors, troubleshooting, informing concerned department about the problems, following up for service, being calm and composed on calls and solving problems faced by customers in a quick and effective manner. A technical support professional typically reports to a technical support manager.A technical support professional has an associate's degree. A technical qualification may also be required. Prior experience in providing customer service or technical support in a call center may be helpful. Excellent customer service skills are important for a technical support position.
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