Customer Service Representative

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Are you a dedicated customer service professional looking for a part-time, weekday opportunity?Northwest Center is looking for a Customer Service Representative to join our team!This position will include working with external customers to assist them with general inquiries about Northwest Center, our mission, and donation opportunities. We are proud to deliver consistent 5-star customer service to our partners. If you are looking to work with a great group of individuals whose efforts contribute back to our community, this is a job for you!We are hiring now, so APPLY TODAY!About Northwest Center:When People of all Abilities Learn and Work Together, Everyone Benefits.Northwest Center\u2019s Mission: Northwest Center\u2019s mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity.Location:\u00A0Renton\u00A0Starting Wage Range:\u00A0$18 - $20 per hour\u00A0| Full Wage Range:\u00A0$18 - $21 per hourHours:\u00A0Monday \u2013 Friday\u00A012:00 PM to 5:00 PM\u00A0What we can offer:Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance\u00A0\u00A017 Accrued Paid Time Off Days Annually7 Paid Holidays 1 Day of Floating Holiday; 2 Floating Holiday days annually after one yearRetirement 401(K) with a company matchPhysical Wellness Reimbursement Program - $25 per monthStudent Loan Contribution Program - $50 per monthHighly skilled, dedicated, and collaborative teamNorthwest Center is proud to offer its staff an Income Protection Benefit to those potentially affected by COVID-19Check out the entire list of benefits Northwest Center has to offer here:\u202Fhttp://www.nwcbenefits.comEssential Duties:Providing 5-star customer service to all employees, clients, customers, visitors, or vendors over the phone or via emailUtilizing professional communication over the phone and via emailKeeping detailed record of call metrics according to standard operating procedureUtilizing tools and technology appropriately, including software, CRMs, databases, scripts, etc...Opening and closing Northwest Center location, making sure the area is clean and organized and confidential material is locked up.\u00A0Greeting and allowing entrance for all incoming employees, customers, vendors, and visitors.Receiving letters, packages and sending them to appropriate destination, and managing outgoing mailOrdering and maintaining inventory supplies such as coffee, soap, paper products, etc...Requirements 2 year(s) Customer Service experience Call center experience preferred. Ability to type 40 WPM. Proficiency with Windows, Excel and Outlook e-mail.Ability to work at a stationary desk for extended periods of timeAbility to use and work with computer monitors and complete keyboarding for extended periods of timeRegular and punctual attendanceFlexibility to work from either our SeaTac or Renton locationNorthwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at\u00A0jobs@nwcenter.org. \u00A0\u00A0At Northwest Center, we do not just accept diversity and inclusion \u2014 we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture.\u00A0To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities.\u00A0Northwest Center is proud to be an equal opportunity employer, including disability and veterans\u2019 status.\u00A0

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Northwest Center